R2.27
3/18/2010 10:00:00 AM - 3/18/2010 10:50:00 AM

Operationally Sustainable Procurement for Building Services

Room Number: 327
Presenter(s): Vince Elliott, President
Elliott Affiliates, Ltd.

Buyers often see their job as getting the lowest price for products and services, leaving operational success as an assumed outcome controlled by facility managers and provider staffs. The unfortunate reality is that the focus on the lowest priced services contract often leads to the lowest operational performance and a crisis management environment, driven by occupant dissatisfaction, complaints, manager burnout, unsafe work conditions and an unhealthy work environment for everyone. This session uses examples drawn from cleaning services procurement to explore the fundamentals of how to assure operational success, at the lowest qualified price.

Learning Objective:

1. Identify the critical three procurement actions that cause operational under-performance

2. Understand how to implement a best practice procurement strategy for building broad consensus for contract award

3. Integrate the latest Green and LEED requirements into operational management practices

4. Identify the five critical performance metrics that are define by purchasing and managed by operations

Audience: Beginner

CEU: 0.1