Developing an Effective Scope of Work for Operations & Maintenance Contracts

Owner organizations often struggle with developing a clear Scope of Work (SOW). In many cases, client SOWs may be vague or lack critical details; other times, requirements are overly prescriptive and limit vendor competition and innovation. Results from twenty years of procurement research will showcase how poor SOWs create a “tumbling dominoes” effect that brings risk to the owner in the areas of project budget, quality of work performed, change orders, schedule impacts, rework, and resource management. This session will identify the (surprisingly simple!) information that results in an effective SOW and provide a template for attendees to use. Other tools that encourage vendor innovation during the bidding process will also be presented, along with case study examples from a variety of projects.

1. Understand how a Scope of Work has a direct impact on the quality of O&M service
2. Identify what information makes a great Scope of Work - and get a template to use on your own contracts!
3. Gain tools to overcome common frustrations when developing a SOW
4. Learn simple strategies to encourage vendor innovation during the bidding stage (which enhances your SOW)

Start Time:

3/8/2017 4:10:00 PM

End Time:

3/8/2017 5:00:00 PM

Presented by:

Brian Lines, Ph.D., FMP
Assistant Professor
University of Kansas

Room Number:







Maintenance and Operations

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