T2.21

High Impact Facilities Organizations


Organizational impact is highly sought-after but difficult to plan for and even more difficult to measure. Many facilities operations and maintenance metrics rely on data that is important to facilities managers, (percent of work completed, utility usage rates, building condition ratios, etc.) but lacks meaning to others outside of the division. With this gap in mind, this discussion turns traditional facilities metrics on their side to look at organizational performance from the vantage point of the stakeholders. To start, we will take a brief look at today's common metrics. This will demonstrate the disconnect between what we rely upon internally to run an effective facilities operation and what our clients, tenants, visitors, students, and others view as necessary to have the best possible experience working or living in these assets. We'll explore the concept of asset/facility stewardship which includes an expanded view of the role and responsibilities of today's facilities managers while reviewing techniques to begin the challenging task of baselining and measuring impact.


1. Review organizational impact
2. Understand performance measurement
3. Identify how to increase stakeholder engagement
4. Creat a plan for strategic communication

 
Start Time:

3/10/2015 10:00:00 AM

End Time:

3/10/2015 10:50:00 AM

Presented by:

Robin Camarote
Founder and CEO
Craft and Atlas LLC


Tim Harvey
Retired Division Chief
National Park Service, Park Facility Management Division


Room Number:

321

Audience:

Intermediate

CEU:

0.1

Track:

Leadership and Career Advancement



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