T2.47

How to Create Win-Win FM Outsourcing Partnerships by Keeping People Incentivized


Are your Key Performance Indicators (KPIs) structured to Keep People Incentivized? The success of an FM outsourcing relationship depends on how well service professionals meet or exceed client expectations. Discover how to align performance goals and what it takes to succeed when adapting to change. In this session, learn how to develop KPIs and measure performance on qualitative as well as quantitative criteria to ensure that all parties succeed together.


1. Analyze how to develop a successful performance model
2. Specify how to align multiple service providers to optimize performance
3. State methods to measure performance to ensure success
4. Understand how to recalibrate KPIs productively in a timely manner

 
Start Time:

3/10/2015 10:00:00 AM

End Time:

3/10/2015 10:50:00 AM

Presented by:

J Glasgow
Vice President
DTZ


John Wichman
Director
DTZ


Room Number:

347

Audience:

Intermediate

CEU:

0.1

Track:

Maintenance and Operations



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