Zero-Waste: The Path to Lean Process Design for Facility Operations & Maintenance
In quality management circles, process design organizes inputs, operations and outputs for repetitive tasks. Think Six-Sigma. Famously, facility O&M focuses on non-repetitive work unless we can target opportunities to structure continuous improvement. Can we better define, document, continuously improve and enforce standards for the way we do things here? The Zero-Waste process model distills maintenance process improvement in major manufacturing, commercial and institutional facilities. Zero-Waste processes encompass safety, work scopes and standards, supervision, service contract management, material & equipment, information systems, training, finance & administration and customer relations. This how-to presentation enables participants to start or accelerate their lean journey.
1. Describe core concepts and benefits of lean process design
2. Present case examples of lean work processes to increase operational reliability, extend asset life, and raise customer satisfaction and reduce costs
3.Illustrate methods and formats for process design development and discuss process implementation opportunities and pitfalls
4. Pinpoint metrics for the paybacks and value of lean processes