About this session:
Whether you self-perform or contract your facility services, it is essential that you can track the performance of both your property(s) and various services associated with them. Fortunately, this is easier than ever with tools as affordable as Microsoft Office. This presentation will review: • Why FM performance tracking is important, • How to identify which performance criteria matter (for both asset management and service provision), • How to define useful metrics for the selected criteria, • Issues to consider in setting up your performance tracking system, • Guidelines on how to use your performance metrics to manager FM cost and quality.
3/21/2023 11:00:00 AM
3/21/2023 12:00:00 PM
1. Be able to articulate the types and value of FM performance measures.
2. Understand how to identify and select appropriate performance measures.
3. Know how to define metrics that are useful.
4. Understand what is required to systematize an affordable performance tracking system.