About this session:
Implementing over 350 Service procurement projects have taught us that there are at least five (5) fatal mistakes that are common to the Vendor acquisition process, affecting service quality, budget control and customer satisfaction. Procurement, Buyer and operations staff will learn how to identify and avoid the five most common performance failures.
1. Identify the five most common mistakes the buyers make when procuring building ser vices.
2. Clarify the number one, most important element for predicting ser vice success.
3. Name the difference between the low price and the right price.
4. Select the factors that drive price-quality variability for services; and, how to influence them.