R4.37

How Your Building Service Contractor can Help Enhance the Tenant Experience


In this session, we will discuss ways your building service contractor can help enhance the tenant experience. While every BSC strives to provide a service at or above the specification level, your BSC should act as a service delivery partner to your clients. This session will address some of the questions of, “what can my janitorial company do to add value and lessen the burden on me and my team?” and “How BSC’s culture help my company meet our client satisfaction goals?”


1. Learn how BSC's can enhance the tenant experience
2. List value added services
3. Review delivering the same experience through different levels of building staff
4. Comprehend negotiating service delivery and managing expectations

 
Start Time:

3/22/2018 3:10:00 PM

End Time:

3/22/2018 4:00:00 PM

Presented by:

Kathleen Bands
Vice President
My Cleaning Service, Inc., President, BSCAI Mid-Atlantic Chapter


Room Number:

347

Audience:

Beginner

CEU:

0.1

Track:

O&M Technical Services Management



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