Make Employees Your Competitive Advantage
When employees start work each day, they make a simple yet profound decision with unparalleled impact on the success of the organization: “How hard am I going to work today?” Organizations succeed by creating an environment where employees freely give their ideas and opinions while demonstrating care and a sense of ownership in the business – meaning they give discretionary effort. The amount of discretionary effort employees give determines the innovation of the organization and the profit generated. Discretionary effort drives the organization’s ability to reach goals, increase sales, give excellent customer service and be competitive in the marketplace.
1. Given a checklist for making employees their competitive advantage in the marketplace
2. Learn the key components of discretionary effort and how to release the multiplier effect on teams
3. Understand the necessity of creating a culture of transparency, authenticity, and respect for human dignity
4. Review the Discretionary Effort Leadership Model and how it addresses the fundamental skills needed for superior 21st century leadership