NFMT 2019 Speaker Profile

Babila Lima

Director, Business Process Improvement Office,
Baltimore City, Department of General Services

Babila Lima Photo

Babila Lima has worked in process improvement, performance management at Municipal and Federal levels and is currently Director of the Business Process Improvement Office (BPIO) at the Department of General Services (DGS). Prior to establishing BPIO, Lima served as Assistant Deputy Mayor for Baltimore City and as Economic Development Officer in Peace Corps, Mongolia. He has implemented complex, multi-agency projects such as: establishing regulatory and legislative frameworks anticipating growth of food trucks and mobile vendors, streamlining special events permitting and establishment of a centralized permitting office, revising the city’s Minor Privilege Fee Schedule and, transitioning DGS to automated, paperless workflows.

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