Maintenance Operations

Developing an Effective Scope of Work for Operations & Service Contracts


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Owners often struggle with developing a clear Scope of Work (SOW). In many cases, client SOWs may be vague or lack critical details; other times, requirements are overly prescriptive and limit vendor innovation.
Results from 20 years of procurement research will showcase how poor SOWs create a "tumbling dominoes" effect that brings risk to the Owner in the areas of budget, quality, change orders, and schedule.
This session will identify the (surprisingly simple!) information that results in an effective SOW and provide a TEMPLATE for attendees. Other tools that encourage vendor innovation will be presented, along with case studies.

Presented by:
Jake Smithwick
Professor
University of North Carolina at Charlotte