Day-to-day facility operations are consumed with ever-changing demands and non-stop busyness: reactive firefighting, responding to customer requests, managing contractors, and trying to squeeze a quarter out of your nickel budget. Life in facilities is never boring. However, no matter how good you and your team are at juggling these tasks, true success for the department will not be realized if the most important component is not satisfactorily addressed – relationships. Let us clearly set the tone, this workshop is not a touch-feely, puff piece – no holding hands or singing kumbaya. Rather we will discuss simple steps you can apply to sell the value of facilities management to upper management and across the organization; and we will provide tips for getting your team on board with this endeavor. These efforts, combined, will help you to solicit the resources and recognition your department needs to achieve the desired vision.
1. Why tactical is not enough and the importance of managing relationships 2. Steps for selling facility needs to upper management 3. Tips for developing relationships across the organization, including how to measure their expectations and perceptions 4. Equipping staff to build & manage relationships