Emotional Intelligence for Facility Managers
Management in the 21st century requires more composure and more finesse. Soft skills are important but they are the threshold. Nowadays management is more challenging, fraught with ambiguity and uncertainty. Things get tough for mangers when the stakes are high, emotions are charged, and passions are overflowing. The way to thrive in these tense situations is through high emotional intelligence. There is a direct link between increased emotional intelligence and business results because with high emotional intelligence managers remain in control of the outcome. The question to ask is are you directing your emotions or are your emotions directing you?
1. Learn the building blocks of emotional intelligence
2. Determine how emotional intelligence connects to performance and how to leverage emotions for greater performance
3. Recognize low emotional intelligence and develop strategies for improvement
4. Discuss the hallmarks and components of emotional intelligence building blocks and how to use each day to build their emotional intelligence muscles