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R4.24A

Information Flow to Front-Line Employees —Where the Rubber Meets the Road

Front-line employees are an organization’s customer interface so it’s critical those employees are well informed on all aspects of their business. Too often though, leaders create “in groups” and “out groups” which damages teamwork. Research was done through (1) Activity Theory (academic view of “That’s not how we do things around here.”), (2) Leader-Member Exchange Theory (“in groups”/”out groups”) and (3) linear regression of surveys. LEARNING GOALS: -Examine how leaders fail to build successful teams -Understanding how group dynamics can help—or hurt—organizations -What makes staff go “above and beyond” normal duties -Analyze survey data most efficiently

Learning Objectives:

1. Discuss how group dynamics within an organization can help—or hurt—that organization
2. Apply concepts that can inspire staff to go “above and beyond” normal duties
3. Examine how communication is a 2-way street across the chain of command
4. Learn how to analyze survey data efficiently and effectively

Session Details

Start Time: 11/14/2019 2:45:00 PM

End Time: 11/14/2019 3:45:00 PM

Presented By:

Neil Crump, CFM, CEFP
Manager, Plant Construction
The University of Texas at Austin

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Room Number: 240 AB

Audience: Intermediate

CEU: 0.1

Track: Business Management

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